Shipping Policy

Effective Date: September 28th, 2024

At ExquisiteKhaos.Bodycare, we strive to ensure a smooth and efficient shipping process for our customers. Below are the details regarding our shipping policies:

1. Shipping Destinations

We currently ship to the following locations:

  • Domestic: Continental United States.

  • International: We haven’t shipped international just yet but we would love to. We’ll update this when the time comes

If your location is not listed, please contact us to inquire about shipping options.

2. Processing Time

  • Order Processing: Orders are typically processed and shipped within a week after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

  • Custom Orders: Please allow additional time for processing custom or made-to-order items. Estimated timelines will be provided at the time of ordering.

3. Shipping Rates and Methods

Shipping rates are calculated at checkout based on the destination, weight, and shipping method selected.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order via the shipping provider’s website.

5. International Shipping

  • Customs & Duties: International customers are responsible for any customs fees, import duties, taxes, or other local charges. These fees are not included in our shipping rates and are the responsibility of the customer upon delivery.

  • Delivery Times: International shipping times may vary based on location and customs processing.

6. Shipping Delays

While we strive to meet our delivery estimates, unforeseen circumstances (e.g., carrier delays, weather conditions) may cause shipping delays. We are not responsible for delays once the package has left our facility, but we will do our best to assist in resolving any shipping issues.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us with your order number and details. We will work with the carrier to resolve the issue.

Return Policy

Due to the personal nature of bath and body care products, we have the following return and exchange policy to ensure hygiene and customer satisfaction.

1. Return Eligibility

For hygiene reasons, we are unable to accept returns on opened or used products. Returns are only accepted under the following circumstances:

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receiving the item, and we will arrange for a replacement or refund.

  • Unopened Items: Unopened, unused items in their original packaging may be returned within 15 days of delivery for a refund.

2. How to Initiate a Return

If you meet the return eligibility criteria, follow these steps:

  1. Submit a Return Request Form with your order and return information. We will get back to you within a few days to let you know if your request is approved or not

  2. If your request is approved, we will provide instructions for shipping the item back to us.

  3. You are responsible for return shipping costs.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 days to your original payment method. Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

4. Exchanges

We currently don’t accept exchanges

5. Non-Returnable Items

Due to the personal nature of our products, we do not accept returns or exchanges for the following:

  • Opened or used products.

  • Custom or personalized items.

  • Sale items or gift cards.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check with your bank or payment provider.

  2. Contact your credit card company, as refunds may take some time to be officially posted.

  3. If you’ve done this and still haven’t received your refund, please contact us at [your email].